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Food safety 

Our meals are prepared in a kitchen whose environment contains eggs, fish, milk, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites. Though best practices are used in preparing the meal, inadvertent cross-contamination may occur. We cannot guarantee the complete absence of these allergens.


Other things to note:

  • Whilst our menu boxes are very well insulated and the contents chilled with cold packs, it's important that you get items into the fridge ASAP to help guarantee their quality and safety.

  • Both the Fresh Produce and Home Dining boxes are designed and complete, sadly we are not able to make any dietary or requested amendments.

  • Our Home Dining boxes are restaurant quality and are designed to be eaten when received.

ELMO'S COVID-19 Response

The health and well-being of ELMOS staff, guests and surrounding communities is our number one priority.

We are doing everything we can to reduce the risk of exposure to COVID-19 at our restaurant and take away food location. Our ELMOS at Home offering which helps to deliver our restaurant experiences right to our guests’ front doors.

In response to the COVID-19 pandemic, ELMOS engaged independent public health experts to support our organisation to:

  • Develop and implement a COVID-19 pandemic response plan, and support us in making informed, balanced and respectful decisions based on the expert medical advice of the New Zealand authorities


Some of the action we have taken to protect our staff, guests and surrounding communities include:

  • Maintaining our exceptional levels of hygiene and cleanliness of our workplaces, and

  • Implementing enhanced cleaning and sanitisation protocols, and

  • Implemented appropriate physical distancing (where practicable), and

  • Ensure the appropriate use of protective personal equipment (PPE), and

  • Encouraging customers to use contactless payment options, and

  • Supporting our workforce to overcome any barriers (e.g. visa, immigration status or financial hardship) to accessing testing and medical treatment where appropriate.

We are closely monitoring the advice provided the federal health authorities and will update our pandemic response plan and our precautions accordingly.

Thank you for your continued support during these changing and challenging times

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